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Photo of Digit IT office interior showing four men working at their computer desks. The office has high ceilings, white walls and floorboards.

MANAGED
IT SERVICES.

Empower staff and access expert advice when you need it, with a
Digit IT Managed IT Services agreement.

 

With predictable monthly costs, we can manage your hardware, software, phone systems, backup systems, network security, vendors and other vital technology.​​

Fixed Cost
IT Support 

Manage budget fluctuations, with a fixed monthly price, based on your tailored agreement.

24x7 Priority
IT Support 

Our friendly Australian Helpdesk is serviced 24x7, 365 days of the year.

Help is just a phone call away.

Guaranteed Response Times

Enjoy fast response times, based on your service level agreement.

Systems Monitoring 

Reduce downtime and increase productivity, with proactive monitoring and maintenance of your IT systems and cloud infrastructure.

Vendor Management

We can act on your behalf with IT vendors, including software and telco providers.

Proactive 
IT Planning 

Get full clarity over your IT assets and make more informed decisions with monthly IT system reports and quarterly business reviews.

Ariel photo of large wooden office desk with five open laptops, computer cords and mobile phones. Tea pots, coffee cups and snacks are also on table.

OPTIMISE
YOUR
TECHNOLOGY.

Tailor Your Services 

 

Every business is unique, with different technology requirements.
Tailor a Managed IT Services Agreement based on your business needs, existing IT infrastructure and budget.
 

 

Increase Productivity 

 

Reduce downtime and resolve IT issues faster, with proactive real-time system monitoring and guaranteed response times. Save time and improve internal capability, with vendor management and continuous guidance on how to optimise your IT infrastructure.
 

 

Maximise IT Investment 

 

Benefit from our knowledge and experience and maximise your IT investment. As your IT partner, Digit IT will ensure you are investing in solutions that meet your current needs and future goals and help you plan for the future with monthly reports, quarterly meetings and access to expert advice when you need it.

"We receive monthly reports and have quarterly updates on our systems to ensure they are running smoothly and efficiently. There’s always an awareness of our business needs and we have come to rely on Digit and recommend Ben Dampney and his team very highly."

​

Rob, Financial Services 

OUR APPROACH.

FREQUENTLY ASKED QUESTIONS.

  • What is the difference between Managed IT Services and the break-fix model?
    The subscription model, with fixed monthly costs, ensures a predictable cash flow for the business, unlike the break-fix model, where the IT costs fluctuate, limiting the ability to plan and make business investments. IT Managed Services include a range of services, but the foundation to any agreement is remote monitoring and management. By proactively monitoring and maintaining systems, Digit IT is able to detect issues and fix them (usually remotely) before they become a problem. So, the main difference between IT Managed Services and the break-fix model is that Managed Services provides a much more pro-active approach to managing your IT infrastructure and this, in turn, prevents outages and provides consistent operational efficiencies.
  • What is covered under a Managed IT Services Agreement?
    At Digit IT we provide tailored Managed IT Services agreements, so our clients only pay for the services they need. Some clients also engage us to oversee a single IT function including, for example, their network monitoring or cybersecurity. However, as a rule of thumb, Managed IT Services clients typically engage us to manage their IT infrastructure and support, including IT Support, cloud backup and system monitoring.
  • What are the standard IT Helpdesk hours?
    Our helpdesk is available 8:30am – 5:30pm Monday to Friday excluding Queensland Public Holidays.
  • When is after hours support available?
    24x7x365. Whilst we may not be able to respond as fast as we can during business hours, we will always aim to do our best.
  • Can I have regular onsite visits?
    Absolutely, in fact we encourage every client of ours to have regular visits. Most productivity affecting IT issues go ignored until the IT person “walks past”.
  • How much does a monthly agreement cost?
    We tailor a Digit IT Managed Services Agreement based on your business needs, existing IT infrastructure and budget. As most of our pricing is based on a per user basis, we modify the agreement based on how many staff your business has using IT resources.
  • Are IT projects covered in my agreement?
    Unfortunately, we can’t cover Project work under your Agreement. IT projects are quoted separately to your ongoing monthly Agreement.
  • Is the cloud useful for my business?
    We strongly believe a “Hybrid Approach” is currently the best approach to utilising Cloud technologies. A mixture of onsite and offsite infrastructure works for most businesses.
  • How long is the agreement for?
    Typically most agreements are 12 months, however the general rule of thumb is the longer the agreement, the better the deal (e.g. for each extra year of an agreement over 12 months, we will offer 1 month free).
  • Can I cancel my agreement?
    Absolutely, if we break any of the conditions we promise to you, you have grounds to cancel your agreement with us and walk away.
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